1. Try before you pay
Every firm starts with a 14-day free trial with full features and no payment details. The best refund is the charge that never happened — please use the trial to make sure Tax Pilot fits your practice.
2. Monthly plans
Cancel any time from your dashboard. Your access continues to the end of the paid month and you simply aren't billed again. Monthly fees already paid are not refunded except as required by law or under section 4.
3. Annual plans
- Within 14 days of an annual payment: full refund, no questions asked.
- After 14 days: a pro-rata refund of the remaining full months, minus the discounted value of months already used.
4. Always refunded
- Duplicate or erroneous charges.
- Periods where a verified platform fault made the Service substantially unusable for your firm.
- A material reduction of paid core functionality (pro-rata for the unused period).
5. How to request
Email info@taxpilot.com.pk from your account's owner email with your firm name. We respond within 2 business days; approved refunds return to the original payment method within 5–10 business days, depending on your bank.
6. After cancellation
Your data stays exportable for 60 days after your subscription ends, so leaving Tax Pilot never means losing your records.